Complaints Policy

We are committed to providing high-quality services and ensuring customer satisfaction. However, if you are not satisfied with any part of our service, we welcome your feedback and will handle your complaint fairly and promptly.

1. How to Make a Complaint

If you wish to make a complaint, please contact us using one of the following methods:

  • Email or contact form available on our website

  • Provide your name, contact details, and a clear description of your complaint

2. Acknowledgement of Complaints

We will acknowledge receipt of your complaint within a reasonable time and begin reviewing the issue as soon as possible.

3. Complaint Review Process

All complaints are reviewed carefully and impartially. We may contact you for additional information if required to better understand and resolve the issue.

4. Resolution

We aim to resolve all complaints promptly and fairly. Once the review is complete, we will inform you of the outcome and any actions taken to address the issue.

5. Continuous Improvement

Feedback and complaints help us improve our services. We take all complaints seriously and use them to enhance our processes and customer experience.

6. Confidentiality

All complaints will be handled confidentially, and personal information will only be used for the purpose of resolving the complaint.

7. Contact Information

If you have any questions about this Complaints Policy, please contact us through our website’s contact page.